After the exit of Terry J. Lundgren, the American omnichannel retailer Macy’s, Inc. appointed Jeff Gennette as its CEO in 2017 and Chairman the next year. Macy’s CEO Jeff has spent nearly 35 years with the company starting his career here in 1983 as an Executive Trainee. He briefly worked for other companies, such as Broadway Stores, Inc. Under his aegis, the company is exploring partnership opportunities with brands to come up with pop-up shops inside the stores. He has revamped the look of the stores, making fashion the main highlight. He has also changed loyalty programs. Macy’s, Inc. is the parent company of Macy’s, Bloomingdale’s, and Bluemercury. The company was founded in 1929. It was previously called Federated Department Stores, Inc. To access details such as Macy’s CEO email address, Jeff Gennette net worth in 2023, and Macy’s CEO salary, keep reading this wiki.
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Macy’s Competitors
The Fortune 500 listed retailer, Macy’s some of the main rivals include:
- Amazon
- TJX
- GAP
Jeff Gennette Net Worth 2023 – Macy’s CEO Salary
As of 2023, Jeff Gennette’s net worth can be between 50-65 million USD. He reportedly receives 11.1-15.1 million USD in annual compensation package.
Macy’s Net Worth 2023 – Is Macy’s Profitable?
As of 2023, Macy’s net worth can be estimated at 3.16-6.16 billion USD. Yes, Macy’s is profitable.
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Macy’s CEO Email Address | Jeff Gennette Contact
The CEO’s email id is [email protected].
Career & Education – Company, University, & College
Before he became CEO and Chairman of the company, Gennette was made the President of Macy’s, Inc. in 2014. In 2009, he was appointed on the position of Chief Merchandising Officer. From 2008 to 2009, he led Macy’s West as Chairman and CEO. From 2006 to 2008, he headed Macy’s Northwest as CEO and Chairman. Prior to that, he briefly worked for FAO Schwarz as Store Manager and Broadway Stores, Inc. as Director. Before that, he worked at Macy’s Central in Atlanta as EVP in 2004. His retail career started in 1983 with Macy’s. He joined Macy’s West in San Francisco as an Executive Trainee. From there, he went on to become VP and Division Merchandise Manager, SVP and General Merchandise Manager, etc. Jeff Gennette has done his Bachelor’s degree in English from Stanford University.
Macy’s Customer Care Number | Help & Support
You can give a call at the number 1-800-289-6229 for customer service support from the company around any question or concern. Or, you can follow company’s official Twitter handle @Macys and send direct message to them for any assistance.
Jeff Gennette Wiki – Age, Family, & More
Macy’s CEO Jeff, age 62, comes from San Diego. He got campus replacement at Macy’s when he was doing Bachelor’s in English from Stanford. When he was asked what he can do with his English degree from Stanford, he said – make career as a retail executive. He is an expert in playing Scrabble. As an aside, he believes that people with higher emotional intelligence do well in retail field. Gennette lives in the New York City area with his family.
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I have been having a nightmare situation with Macy’s online. I ordered three set of sconces and one set came from the FURNITURE Dept instead of online. I had to send those back separately and was transferred around a lot until someone knew that they had to send FedEx to pick them up. I sent them all back and still haven’t received a refund from the ones that had to go back to the furniture dept. That was a misstep from the start. It also takes forever to speak to someone and when I received a shipping and restocking fee that I was told I would not incur from the associated that I spoke to on the phone when I ordered it, the rude associate that I spoke to was trying to justify these charges and was beyond rude and unprofessional. I will never order from Macy’s online again and most likely won’t shop in the store either. It’s a shame because I have been a customer for so many years.
I have been a customer for years! I’M DONE! I have spent thousands of dollars on clothes, furniture etc. over the years. the customer service is terrible! They want me to pay $69 LATE FEES for not being able to return items in store while every store was SHUT DOWN. THEY ARE HORRIBLE.
I am at liberty to say,,,,this establishment has become worse over the years—-their cust. support iredteam is little to be desired- I can say, I had my phone waiting for cust support to assist with a proablem for a return of a damaged item – I want a credit/refund. I literally had my phone with continuous music for at least 4 – 5 hours. This, I say, and most would agree is UNACCEPTABLE.
IT IS a total disgrace-
I am having a problem receiving my refund from Macy’s for almost a month now. I am getting tired of calling and waiting over 15 min. I am getting tired of being told I will be refunded withing 24-48 hours and it does not happen. Order # is 199435639. Please just refund me. You received the items now just refund me please.
Thank you.
I have been a Macy’s customer for over 60 yrs and particularly like shopping in the NYC store when I worked in NYC. Since then I’ve been a loyal customer. However, recently I fell on bad times. To make story short , I was behind in payments. I made arrangements to pay my balance of $61.45 , which represent late charges over two months. I cannot pay that amount at one time and tried to break up the payment into smaller amounts however I was told that it is “impossible” to do, thus, I will be charged late fees on my late fee bill! I would like to finalize this bill by paying it over a 3 month period. Can anyone at Macy’s help? The third party ‘finance dept” does not have the authority.
I received all of the information concerning Macy. This was nothing related to the problem that I had with the company. I will not write anymore. Thank you for the information you sent that did not apply to my problem, To me it does not matter how to write and to whom to write . The problem occurred and the buck stops at the top of the line. This is why many company’s fail. No one at the top knew incompetent business practices were demonstrated at the bottom. As a senior citizen and a disability. It took great energy to send that letter certified to make sure Mr. Jedd Genette.
Thanks it is over. Always remember the best advertisement is by mouth. I cant watch the parade anymore to not be reminded as to what happened to me.
All I wanted to do was pay our Macy’s bill on line. After signing in, I tap on my account and arrive at a page that wants me to add our card. When I do, a note comes up that it is already entered. After playing around for over n hour to pay our bill, I got myself frustrated. I did call the company who led me through the same process I have already done myself 5 or more times. Just looking at Macy’s stock, they can’t afford to loose any customers so why don’t the make this process easier. The end result, we mailed in our payment and plan on shopping at places that allow us to pay our bill on line.
The company does not have a leader in the financial part of their business. They are in talks with Herbert L. Becker to become the CFO and then there will be changes