UPDATE: Scott Schaefer is no longer CEO of Zappos. As of November 2024, Kim Fleissner (also CEO of Shopbop) has taken over leadership of both Zappos and Shopbop under Amazon. Scott Schaefer exited the company in November 2024 after serving as CEO since April 2022.
Zappos.com is an American online shoe and clothing retailer headquartered in Las Vegas, Nevada, and a subsidiary of Amazon since 2009. Former Zappos CEO Scott Schaefer led the company from April 2022 until his departure in November 2024. A finance professional at heart, Schaefer joined Zappos in 2008 as a treasury analyst and rose through the ranks over nearly 14 years, spanning finance, operations, and strategy. Known as a passionate sneakerhead among colleagues, Schaefer guided Zappos through a period of strategic focus on customer experience and brand partnerships before Kim Fleissner assumed the CEO role.
Read on to discover Zappos CEO email address, Scott Schaefer net worth in 2026, salary and compensation, career history, education, and more.
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Scott Schaefer – Quick Facts
Zappos Competitors
Zappos operates in the highly competitive online footwear and apparel retail space. The key competitors of Zappos include:
- DSW (Designer Shoe Warehouse) – leading off-price footwear retailer
- Nordstrom – premium department store with strong online shoe sales
- Foot Locker – athletic footwear and apparel specialty retailer
- 6pm.com – discount sister site (also Amazon-owned)
- Macy’s – major department store with extensive online shoe selection
- Famous Footwear – family footwear retailer
- Shoe Carnival – value-focused footwear chain
- StockX – marketplace for sneakers and streetwear
Scott Schaefer Net Worth 2026 – Zappos CEO Salary
As of 2026, Scott Schaefer’s net worth is estimated at approximately $3–6 million USD. Since Zappos is a private subsidiary of Amazon, executive compensation details are not publicly disclosed through SEC filings. During his tenure as CEO, Schaefer oversaw more than 1,400 employees and managed the company’s strategic, financial, and operational activities.
Zappos CEO Estimated Compensation Breakdown
Note: Zappos is a wholly owned subsidiary of Amazon and does not file separate SEC disclosures. The compensation figures above are estimates based on industry benchmarks for e-commerce CEOs leading companies of similar scale. Amazon subsidiary leaders typically receive significant Amazon RSU (restricted stock unit) awards as the majority of their total compensation.
Zappos Net Worth 2026 – Is Zappos Profitable?
Zappos generates estimated annual revenue of approximately $1–2 billion USD. As a wholly owned Amazon subsidiary since 2009 (acquired for $1.2 billion in an all-stock deal), Zappos does not separately disclose its financial results. The company remains a significant player in online footwear retail, though it faces increasing competition from Amazon’s own fashion division and other online retailers.
Zappos Financial Overview (Estimated)
Key Context: Zappos’ online store revenue has shown a declining trend in recent years, with estimates suggesting a 10–20% year-over-year decline in 2024. The consolidation of leadership under Kim Fleissner (who also leads Shopbop) signals Amazon’s strategy to streamline its fashion subsidiaries.
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Zappos CEO Email | Scott Schaefer Contact
Below are the contact details and social media profiles for former Zappos CEO Scott Schaefer. Note that since Schaefer departed Zappos in November 2024, the current CEO is Kim Fleissner.
Career & Education – Company, University, & College
Scott Schaefer built his career in finance before rising to lead one of America’s most recognizable online retailers. His journey from staff analyst to CEO spanned nearly two decades in finance, operations, and strategic management.
Scott Schaefer Career Timeline
Scott Schaefer began his career in 2003 at Ernst & Young as a staff analyst. In 2005, he moved to Davenport Wealth Management as a financial analyst, where he spent three years honing his expertise in financial planning and analysis.
His journey with Zappos started in 2008 when he joined as a treasury analyst. Over the next 13 years, he steadily climbed through the ranks, taking on roles of increasing responsibility in finance and operations. He served as Senior Director of Finance & Operations, then General Manager of Finance in 2018, before being promoted to Vice President of Finance in 2020.
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When CEO Kedar Deshpande departed in December 2021, Schaefer was named acting CEO. He was formally appointed permanent CEO in April 2022, bringing his deep institutional knowledge and finance-first approach to the top job. He led Zappos until November 2024, when Amazon appointed Kim Fleissner (CEO of Shopbop) to also lead Zappos.
Education
Scott Schaefer Wiki – Age, Family, & More
Former Zappos CEO Scott Schaefer is approximately 45 years old as of 2026. A finance professional at his core, Schaefer is also known among colleagues as a passionate sneakerhead with a deep love for footwear culture. He keeps his personal life private, and details about his spouse and family are not publicly available.
Notable Highlights
- 14-Year Zappos Veteran – Spent nearly 14 years at Zappos across finance, operations, and strategy
- Internal Promotion – One of few CEOs to rise from analyst to the top job within the same company
- Finance-First Leader – Brought a strong financial discipline to Zappos’ operations
- Sneakerhead CEO – Known for his personal passion for sneakers and footwear culture
- Customer Experience Champion – Focused on enhancing Zappos’ legendary customer service during his tenure
- Footwear News CEO Summit Speaker – Represented Zappos at major industry events
During his tenure, Schaefer emphasized the importance of customer experience, brand partnerships, and innovative retail strategies. He supported Zappos’ adaptive clothing line and championed initiatives to make fashion more accessible and inclusive.
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About Zappos
Zappos.com is an American online shoe and clothing retailer headquartered in Las Vegas, Nevada. Founded in 1999 by Nick Swinmurn (originally as ShoeSite.com), the company was renamed “Zappos” after the Spanish word for shoes (“zapatos”). Tony Hsieh joined as co-founder and later became CEO, building the company’s legendary culture of customer service.
In July 2009, Amazon acquired Zappos in an all-stock deal valued at approximately $1.2 billion, allowing Zappos to maintain its unique company culture and operational independence. The company is known for its industry-leading 365-day return policy, free shipping, and exceptional customer service. Zappos carries hundreds of top brands including Nike, Birkenstock, UGG, Coach, and Kate Spade New York.
Frequently Asked Questions (FAQ)
Who is the current CEO of Zappos?
As of November 2024, the current CEO of Zappos is Kim Fleissner, who also serves as CEO of Shopbop. She succeeded Scott Schaefer, who served as Zappos CEO from April 2022 until November 2024. Both Zappos and Shopbop are subsidiaries of Amazon.
What is Scott Schaefer’s net worth in 2026?
As of 2026, former Zappos CEO Scott Schaefer’s net worth is estimated at $3–6 million USD. Since Zappos is a private Amazon subsidiary, exact compensation figures are not publicly disclosed through SEC filings.
What was Zappos CEO Scott Schaefer’s salary?
Scott Schaefer’s total annual compensation as Zappos CEO is estimated at $2–5 million, including base salary, bonus, and Amazon RSUs (restricted stock units). Exact figures are not publicly available as Zappos does not file separate SEC disclosures.
What is the Zappos CEO email address?
You can try reaching the Zappos CEO at [email protected]. Scott Schaefer’s LinkedIn profile is available at linkedin.com/in/scottsschaefer. For customer service, call 1-800-927-7671.
What did Scott Schaefer do before becoming Zappos CEO?
Before becoming CEO, Scott Schaefer spent nearly 14 years at Zappos in finance and operations roles, starting as a treasury analyst in 2008 and rising to VP of Finance. Earlier, he worked at Ernst & Young as a staff analyst and at Davenport Wealth Management as a financial analyst. He holds a BBA and MBA from the University of the Pacific.
Is Zappos still in business in 2026?
Yes, Zappos is still in business as a subsidiary of Amazon. The company continues to operate as an online shoe and clothing retailer with estimated annual revenue of $1–2 billion. In November 2024, Amazon consolidated leadership by placing both Zappos and Shopbop under CEO Kim Fleissner.
Article last updated:March 2026March 2, 2026
Disclaimer: All information presented in this article has been compiled from publicly available sources, including corporate websites, press releases, and reputable news outlets. Since Zappos is a private Amazon subsidiary, financial figures are estimates and may vary by source. This content is provided for informational purposes only and does not constitute financial or investment advice.