Stephen J. Squeri (also called Steve) took charge of The American Express Company (Amex), an American financial services corporation, in February 2018, as CEO and Chairman. He replaced the 37-year old company veteran Kenneth I. Chenault. American Express CEO Steve Squeri has 33 years of experience working with the company. Prior to becoming the Chief Executive, he served Amex as Vice Chairman. His journey with the company started in 1985 as Manager. Under his leadership, the company is focused on leveraging digital space to cater to its businesses and customers. Stephen also serves as a board member in various companies. (Scroll through the wiki to get to details such as American Express CEO email address, American Express CEO salary, Stephen Squeri net worth in 2023, wife, and family details, and Amex net worth.)
Founded in 1850, the American Express’s main business segments include charge and credit cards, consumer and business travel services, merchant acquisition and more.
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American Express Competitors
The Fortune 500 listed credit card giant, The American Express Company, faces stiff competition from:
- Visa, Inc.
- MasterCard Worldwide
- Discover Financial Services
Stephen Squeri Net Worth 2023 – American Express CEO Salary
As of 2023, Stephen Squeri net worth was estimated to lie between 100-150 million USD. According to reports, the American Express CEO salary and annual compensation was about 28.5 million USD in 2021.
American Express Net Worth 2023 – Is Amex Profitable?
As of 2023, the publicly listed, global services company AmEx is estimated to have a valuation of between 120-140 Billion USD. Yes, Amex is profitable.
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American Express CEO Email Address | Stephen Squeri Contact
Stephen Squeri’s email address is steve.squeri@aexp.com. To connect with him on LinkedIn, try https://www.linkedin.com/in/stevesqueri
Career & Education – Company, University, & College
Before he became CEO and Chairman, Squeri served American Express as Vice Chairman since 2015 and Group President of Global Corporate Services 2009 to 2011. From 2005 to 2009, he was Executive VP and Chief Information Officer of the company. From 2002 to 2005, he worked as Corporate Card group’s President and from 2000 to 2002, he headed Establishment Services group (both US and Canada) as President. His journey with the company can be traced back to 1985, when he joined its Travellers Cheque Group as Manager. His first job was at Arthur Andersen as Management Consultant. He worked there for 4 years starting from 1981.
Stephen attended Manhattan College to receive his Bachelor’s degree in Accounting in 1981 and then, an MBA degree in Finance in 1986.
American Express Customer Care Number | Help & Support
You can write a tweet to the official Twitter handle of the company @AskAmex for customer service around any complaint or query. Or, you can click on the Contact Us page to seek help related to any particular segment. There is a customer care number also (1-800-528-4800) which offers round-the-clock customer support.
Stephen Squeri Wiki – Age, Wife, Family, & More
American Express CEO Steve, age 64, was born around 1959. Stephen Squeri’s wife’s name is Tina. The couple has 4 children and the family live in New Jersey.
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I was a long time Amex card holder until the last couple of years. I applied on line for a new card in my wife’s nme. Got approved in seconds and canceled in minutes. Web page is designed to mislead. I have now been caling for several weeks to get them to properly cancel my account which seems way to difficult for them. Your customer service is by far the worst I have ever encountered and I’m 79 years old. The telephone prompting system that navigates you thru the various area where one might want to be are 3rd class and should be redesigned by someone older than 14 years f age. I never cease to be astonished when I call at the total dysfunction of your companies abilities.
I know I won’t hear back from anybody because I understand that anyone offering this quality of service could care less.
Dear American Express,
I was a bit disappointed when I was informed by American Express that my credit card limit was reduced from 10000 JD to 2500 due to the late payment. I have been a loyal customer for three years and have always made all the payments on time, but as you are well aware the whole country was on lock down even your office due to the corona virus situation and I have made the payment as soon as we were told that we are allowed out only to find out that my limit has been reduced.
In addition, my company, Al Reef Al Lebnani (Um Khalil) Amman and jerash, have been using American Express as a way of payment for our customers for the past six years.
I would really appreciate it if you could kindly reconsider my situation .
Looking forward to hearing from you soon.
Best Regards,
Hi Steve,
I’ve been trying to resolve a $5.60 bill from AMEx (NO that WASN’T $5.6 BILLION just $5.60 US DOLLARS for over an hour with three different people in Mumbai India:
1. Klinsen Britto employee #NRSMD00 a “supervisor”
2. Sumeet Jana
3. Hitesh last Name UNknown
They three required me me to wake my wife up FOUR times to confirm I wanted to cancel the AmEx card ending in 941006 which we have attempted to cancel THREE TIMES PRIOR TONIGHT’S CALL!
She not feeling well and after 4 confirmations that I was authorized to cancel this card she threatened to fly to Mumbai and shove the AmEx card up one of their rear-ends!!!
I tried to call you are home around midnight and NO LUCK so I tried Buckminster NO LUCK.
I didn’t know you needed the $5.60 that badly but after reading you were firing 60,000 people probably very few in India, I figured you needed the money more than I did.
So send me your home address and I’ll send you a personal check.for $5.60 make sure you declare the income!!
Dr. Howard
I have been with American Express for years I have always made my payments I have a very good Credit Score all I asked for was them to lower my interest rate they are charging me over 15% the Federal Rate is a little over 1% not saying to lower it to 1% but come on 15%. I was told no…this is not how you treat a valued customer.
I have been with American Express for over 3 decades. Other than the clear blue AMEX charge that is so difficult to read, I have been a very satisfied customer. This is why I want to offer AMEX the opportunity to lead other credit card companies and banks in offering the American individuals and small businesses a refund, waiver or cancellation of membership fees less than $100. during this 2020 COVID year. This is the least that credit card companies and banks can do!
Note to Steve Squeri: Hopefully you will see this submission since it appears not to be a direct line to you, i.e. you are hiding behinds bureaucratic firewalls. As many of the situations above I have been an AMEX cardholder for over 50 years so it pains me to have to agree with many of the previous comments.
I was the victim of a scam where people posing very smartly as PayPal conned me into buying ebay and Home Depot gift cards and providing them the numbers in order to complete a pending action to rebate me funds they were trying to return to me quickly rather than go through a lengthy investigation process. Long story short they well emulated PayPal and I fell for it.
I have contested six charges on my AMEX card others on my VISA card. While USAA has shown potential support my contacts with AMEX including a phone call to W. Alexandre, AMEX Executive Assistant yesterday. While the term “investigate” is thrown around by USAA, AMEX and the gift card companies, ebay, Home Depot, the least interested appears to be your company.
As of yesterday’s conversation with Mis Alexandre your position appears to be if I bought the cards at 7-11 and Giant Foods any action would be up to them and investigation would likely be in my favor, i.e. since I bought the cards you have no involvement whatsoever.
Two things I present to you for consideration. Firstly, I take the meaning of investigation seriously. I spent 26 years in the US Army with basic branch Military Police, my masters in Public Administration/Police Science from John Jay College of Criminal Justice CUNY ( close to Manhattan College, and graduate of the FBI National Academy, Quantico, VA. So, to me asking the two stores if I bought the cards there and then washing your hands of the matter does not suffice as an investigation. When a card holder charges something at those stores there is highly likely some charge to them for the service. I don’t know but I suspect that Costco, where we shop often stopped taking your cards it likely had to do with the amount of that charge…they still do take VISA. Secondly, Corporate image is everything in business. If card holders do not feel that you, as a large financial institution have their back they are unlikely to use your services. I hated to tell her that at this point in the process feeling no support from her I am considering seriously cancelling the AMEX card I have had for over 50 years.
It appears that there is no electronic way to contact anyone in AMEX senior management or on their board. But I found these comments to be relatively current so at least I can post my feelings in the hope that someone will view them and take note.
I have been an AMEX card holder for 30 years. During that time, I have experienced a satisfactory level of customer service, until today. Normally, I only pay attention to the amount that is owed on my monthly statement and pay accordingly. It is rare that I ever read the “notes”. But on my most recent statement, I did. One of the notes directed me to page 7 regarding a change in the APR. I won’t go into the details of that note but the APR is increasing from 16% to 21.99%. The reason given was my FICO score of 761 (yes, they did provide that). A FICO score of 761 is defined as “very good” on the Experian website (the company that provided AMEX with my FICO score). So, I called AMEX customer service to see why someone with a “very good” FICO score would be getting that significant APR increase. The answer I was given is that this is now the APR that is given to new card members who fall into the same FICO range as I do. Bottom line is that I am being treated no worse than if I was a new member who was joining AMEX. So that 21.99% rate is what AMEX has now chosen as their introductory rate for new members with a very good FICO score. And you 30 year members can enjoy that new rate as well.
My hope is that a large amount of current AMEX members read the “notes” section on their latest statement and will take the same action that I will be taking. Fortunately, there are multiple alternatives in this highly competitive market, more than eager to take on the business of loyal and very credit worthy clients. An APR for these type of clients that is over 18% above the prime lending rate is abhorrent.
I applied for American Express Delta skymiles card in December. before I Activated my card , I called customer service and confirm that my welcome bonus will be credited once I spend $1000 within 3 months and also I will get $50 credit once I purchase and fly with delta by using my new card.
I meet all conditions within 1 month and after not receiving my welcome bonus , I called AE customer service and they told me that I can not receive bonus since I had another AE card in the past. I told Customer server that I was promised welcome bonus when I activated my card.
After many discussion, executive office told me that I have to go to court for and further action.
I am senior , retired and living with my social security check. How can I afford lawyer?
Please be careful before you apply and activate your card. Make sure you get any bonus offer in writing.
I have many choices for card , this will be my last AE card.
Note to Steve Squeri:
It saddens me to have to write this message.
My hope is that once you discover the truth of what I am sharing, it will disturb you equally, and that way we’ll both gain from the experience.
I’ve been a paying member of American Express (credit card) for decades.
For me, as I suspect for many, the reason for staying with American Express has been the confidence (aptly demonstrated in years prior) of having an advocate in AMEX that is generally not found elsewhere. It’s what makes AMEX different, worth using, and worth paying for.
I seldom have reason to test the extent of that advocacy; I tend to steer clear of questionable situations, but every once in a while there comes a time when such cannot be avoided. The nature of this note is to express significant disappointment in a recent experience in which my faith in the AMEX I (thought I) knew utterly failed me.
There was a time when AMEX would act on its customer’s behalf even prior to determining whether a complaint or concern was entirely warranted. That was the extent to which AMEX could be depended on when I last had occasion to test it.
On a much more recent occasion (far removed from those previous experiences), it appears quite clear that such is not only no longer the case – and might not have been for quite some time. Sadly I didn’t realize things had changed quite so much or I’d have expressed my regrets much earlier.
In this most recent case, I used my AMEX to pay for a pair of glasses for my wife which appears the optometrist hasn’t the ability to produce. These new glasses were nothing out of the ordinary and both my wife and I have had glasses forever, so when the shop failed to produce useable glasses for myself (as well) directly thereafter, it seemed prudent to cancel both orders, and I did so with great confidence, unphased by the optical shops reluctance to agree to a refund, based on the confidence I’ve developed in AMEX over the years to reverse charges associated unwarranted claims of delivery of quality goods.
I was astounded (to say the least) that the customer service response from AMEX refused give me assurance (of any kind) that the charges associated with these purchases would be reversed. The response was riddled instead with ‘wiggle words’ which sounded something like “we’ll try” and “we’ll do our best” to “inform and negotiate on my behalf with the shop”, while what I was looking for was a simple reversal of charges associated with multiple failed attempts at delivering a quality product.
I called for a supervisor thinking that there may have been misunderstanding on the part of the AMEX customer service rep given that American English was clearly his second language. As it turns out, his supervisor had the same background and no better understanding of my expectations than the front line representative.
What’s worse, when I explained my expectation as formed from past experiences, he explained (vehemently) that his understanding of AMEX (and his role within it) was that of being a ‘fair arbiter’ rather than an advocate for the customer.
Stephen – if I wanted an arbiter I’d go to court or to arbitration. What I expect from AMEX is to represent me much as I would represent myself. If I’d have written a check for these glasses I’d have stopped payment on the check that instant and wouldn’t need an ‘arbiter’ – and if the shop felt wronged then they can be the ones to launch proceedings. The question that came most quickly to mind at that point is what precisely I might need AMEX for when I can do a better job of stopping payment than AMEX can (or now appears willing, or perhaps UNwilling to do).
I asked that very question of the customer service supervisor (Ethan #8919203) and his response was that it was the OTHER perks that AMEX provide which most feel are important and worth paying for.
Maybe my concept of customer service from a credit card company, and AMEX in particular and far more than the others, is simply outmoded. Perhaps what Ethan #8919203 was telling me is what AMEX actually believes. If so, then I’ve been on a train expecting to arrive at a destination that no longer exists – and perhaps hasn’t existed for years.
Although there is much more to tell (such as the fact that Ethan #8919203 had no idea whatsoever as to how AMEX’s competitors fare in regards to the “perks” he so blithely and unwittingly references, nor does he have the slightest idea of how or whether other aspects of AMEX operations (such as Product Protection) might play a role in this or any other concerns. (Ethan #8919203’s repeated reason for not knowing or even hinting at such knowledge was “because he’s not certified as an insurance practitioner”.)
The source(s) of my disappointment is (and are) multiple and should be clear.
The question what if anything you might be able and willing to do about it.
If nothing, then I feel betrayed and foolish (and have no intention to continue spending good money after bad).
You can understand that, I hope – and I hope it’s as important to you as it is to me.
Sorry for the lengthy narrative, but I thought it was important.
If you think similarly than I am pleased and I look forward to progress and improvement.
If not, then perhaps my disappointment is merely the tip of an iceberg you’re about to find in the icy waters ahead.
I look forward to your thoughts and your actions in these regards.
Thank you for so eloquently putting into words my feelings as well. I, too, have had AMEX cards for decades. I, too, feel betrayed by this company. Good luck!
I too have become EXTREMELY disgruntled, disappointed and frustrated with AMEX!!!!!! After two plus years of disputing a fraudulent charge they REFUSE to accept three Federal and State court decisions that determined my case ( and I’m sure others) was committed under fraudulent circumstances and they REFUSE to accept the “legal” definition (look it up) of fraud, instead, following their own misguided interpretation of the term fraud. We too had been long time cardholders and supporters of American Express but this has brought us to an about-face stance on this company!!! Letters sent to their Global Fraud Protection Services, Stephen Squeri, Chairman/CEO and Douglas E. Buckminster, Group President of Global Consumer Service only brought a phone call from a foreigner who reiterated their ignorant understanding of what “fraud” is!!! I filed a complaint with the CFPB concerning this matter…we’ll see where that goes.
Your customer service is terrible. I have been trying to get my updated platinum AMEX card for a month, and I was told that it was mailed to me on December 26. i did not receive the card so I called today. I was told that it wasn’t mailed because there is a backlog with whatever department is responsible for taking care of this. I explained several times that I’m going to be away for 2 months starting January 10 and I don’t want it mailed to some temporary address. I explained that if I don’t receive the card by January 9, I’m going to cancel my account with AMEX.
Surely your company can do better than what I’ve seen so far. In my business we value the customer. For your business I only see incompetence and lack of regard for the customer.
Sincerely,
Dr, Jim Billigmeier